Returns and Refund Policy

Inteliqo Enterprises LTD
Trading as ecolaptop.co.uk
Company Registration Number: 12473470
Address: UNIT 1 WORTHBRIDGE INDUSTRIAL ESTATE, WORTHBRIDGE ROAD, BD21 4LB

1. Introduction

At ecolaptop.co.uk, we want you to be completely satisfied with your purchase. If you are not entirely happy, you have the right to return your product within 14 days of receiving it, provided that it meets the conditions outlined below.

2. Returns Eligibility

To be eligible for a return, your item must meet the following criteria:

• The return must be initiated within 14 days of receiving the product.
• The product must be in its original condition, fully functional, and free of any issues or defects caused by the customer.
• All original accessories, packaging, and documentation must be included.
• The product must not show signs of misuse, damage, or alteration.

3. How to Initiate a Return

If you wish to return a product, please follow these steps:

• Contact our customer support at Info@ecolaptop.co.uk or call 01535 666366 within 14 days of receiving your product.
• Provide your order number, the reason for the return, and any relevant details about the product's condition.
• We will provide you with instructions on how to return the item to us.

4. Condition of Returned Items

All returned items will be inspected upon receipt. If the product is found to be in full working order, with no signs of misuse or damage, we will process your refund. If the item does not meet these criteria, we may be unable to issue a refund, or a restocking fee may apply.

5. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.

6. Shipping Costs

Customers are responsible for the cost of returning the product unless the item is faulty or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Non-Returnable Items

The following items are not eligible for return:

• Products that are damaged due to misuse or neglect by the customer.
• Products returned without all original accessories, packaging, or documentation.
• Any items that are not in their original condition.

8. Contact Us

If you have any questions about our Returns and Refund Policy, please contact us:

Inteliqo Enterprises LTD
Address: UNIT 1 WORTHBRIDGE INDUSTRIAL ESTATE, WORTHBRIDGE ROAD, BD21 4LB
Email: Info@ecolaptop.co.uk
Phone: 01535 666366