Shipping Information

Inteliqo Enterprises LTD
Trading as ecolaptop.co.uk
Company Registration Number: 12473470
Address: UNIT 1 WORTHBRIDGE INDUSTRIAL ESTATE, WORTHBRIDGE ROAD, BD21 4LB

1. Shipping Overview

At ecolaptop.co.uk, we strive to ensure that your products are shipped quickly and reliably. We work with trusted couriers to deliver your orders efficiently, providing a hassle-free experience for all of our customers.

2. Shipping Methods

• DPD Next Day Delivery: For all orders above £50, we use DPD Next Day Delivery. This ensures that your products arrive promptly, usually by the next working day once dispatched.
• Royal Mail: For orders below £50, we use Royal Mail to provide a cost-effective shipping solution. Delivery times may vary depending on the selected Royal Mail service.
• Pallet Courier: For larger items, we use pallet couriers to ensure safe and secure transportation. Delivery times may vary, but we will provide you with an estimated timeframe upon dispatch.

3. Dispatch Time

All orders are processed and dispatched within 1 working day of receiving the order confirmation. We do not dispatch orders on weekends or public holidays.

4. Estimated Delivery Times

• DPD Next Day Delivery: Typically delivered the next working day after dispatch.
• Royal Mail: Delivery times vary based on the selected service but usually take 2-3 working days.
• Pallet Couriers: Delivery times for larger items depend on the destination and courier availability. We will provide an estimated delivery timeframe upon order confirmation.

5. Shipping Costs

Shipping costs are calculated based on the value of the order and the selected shipping method:

• Orders above £50: DPD Next Day Delivery is included free of charge.
• Orders below £50: Shipping via Royal Mail is charged at a flat rate, which will be displayed during checkout.
• Larger items: Shipping charges for pallet courier deliveries will be calculated and provided during the checkout process.

6. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking details. You can use the tracking number to monitor the progress of your delivery:

• DPD Next Day Delivery: Track your order using the link provided in your dispatch email or by visiting the DPD website.
• Royal Mail: Tracking information will be provided if available, and you can track your delivery on the Royal Mail website.

7. Receiving Your Delivery

To ensure successful delivery, please provide accurate delivery details and make sure someone is available to receive the package at the provided address. If you are not available, our courier may leave a calling card with further instructions or attempt re-delivery on another day.

8. Delivery Issues

If you experience any issues with your delivery, such as delays, damaged items, or lost packages, please contact our customer support at:

Email: Info@ecolaptop.co.uk
Phone: 01535 666366

9. International Shipping

Currently, we only ship within the United Kingdom. If you have specific shipping needs, please contact us to discuss potential options.

10. Contact Us

If you have any further questions about our shipping policies or need assistance, please do not hesitate to reach out to us:

Inteliqo Enterprises LTD
Address: UNIT 1 WORTHBRIDGE INDUSTRIAL ESTATE, WORTHBRIDGE ROAD, BD21 4LB
Email: Info@ecolaptop.co.uk
Phone: 01535 666366